Services | Combrok Limited

Pre-Sale & Quality Services

We prepare teas for market with disciplined sampling, rigorous tasting, and clear valuation—so every invoice reaches buyers with confidence.

Sampling & Grading We arrange representative samples for every lot (e.g., 4kg splits) and ensure distribution to buyers is accurate and timely.
Tasting & Quality Evaluation Our tasting panel evaluates leaf and liquor quality – translating findings into clear actionable guidance.
Catalogue Preparation We compile the official catalogue—origin, grades, weights, packaging, and tasting notes—presented clearly for buyers and producers.

We represent you at auction, drive buyer engagement, and manage the entire sales path—from listing and bidding to documentation and payment.

Auction Sales We represent producers at the EATTA auction in Mombasa and manage the full selling process.
Spot Sales & Forward Contracts We structure direct spot deals and forward contracts where they add value to your portfolio.

We convert data into decisions—tracking trends, forecasting demand, and advising on market fit, quality focus and timing.

Market Analysis & Trend Reporting We monitor production, exports, pricing and consumer shifts, then brief you with clear recommendations.
Forecasts & Projections We combine quality signals with demand outlooks to guide production plans, grade mix and price expectations.
Market Fit & Buyer Needs We align grades and cup profiles to target markets and buyer preferences—including blending needs.
Risk Management We navigate disputes, delays and downturns with structured contracts and proactive intelligence.

We close the loop with transparent reporting, timely remittance, and feedback that drives continuous improvement.

Account Sales & Remittance We issue detailed account sales and remit proceeds promptly within auction timelines.
Claims Handling & Disputes We manage buyer claims professionally, liaising with warehouses and producers to resolve quickly.
Performance Monitoring & Feedback We analyse prices, buyer behaviour and unsolds—and share insights to refine your strategy.

We go beyond selling—building long-term capability through audits, training, strategy and benchmarking.

Audit & Consultancy We support audits, traceability and compliance, and design practical improvement programmes.
Technical Visits & Training On-site sessions on plucking, leaf handling and manufacture—often alongside buyer visits.
Data & Benchmarking We benchmark your performance across grades and seasons to show where to push or pivot.